Emails are the lifelines of any business. Currently, 5.6 billion accounts exist, and 99% of consumers open their emails every day, out of which 35% check emails on mobile devices. 40% of B2B marketers who use email to distribute content believe that email newsletters are very important for their content marketing success. More than 59% of marketers confirmed that email is their biggest source of return on investment (ROI), which is true because emails generate $38 for every $1 spent, and that means an astounding 3,800% ROI . But these results couldn’t be achieved in a multi-channel business strategy. Earlier, marketers used to create a single email designed for many customers. But today, customers require refined, relevant, and personalized experience. It can be achieved by collating experiences from different platforms, such as social media site engagement and website purchases, and transforming it into personalized content for individual customers. This is called an Om