The role of artificial intelligence in knowledge management

What is the role of Artificial Intelligence in Knowledge Management?

AI has been particularly detrimental in technological infrastructure, especially with the application and facilitation of the Decision Support System. DSS is used in applications such as global connectivity and artificial intelligence. The implementation of knowledge management systems is still at a very early stage. Artificial intelligence is capable of addressing many problems associated with that domain.

Artificial intelligence tools can successfully help to provide applications for selecting, parsing, analysis, easy classification of text with automated reasoning and visualizations to facilitate decision making with artificial intelligence to facilitate quick decision making.
Knowledge Management was able to solve some of the problems, which have been perceived critical for its success in the last years. So to say, organizational cultures changed to be more team and collaboration-oriented. Hence, this development also brought up the need for new classes of tools such as collaboration tools. These tools have a huge impact on the present work life and find acceptance among corporations and users alike. By ensuring constant sharing of knowledge and information these tools also seem to be key drivers for knowledge transfer in corporations.
Further, not only the handling of these tools appears convenient to the user, but also the problem of ill-designed and difficult-to-utilize software seems to be solved by collaboration tools. Taking the major success of some of these tools such as Slack or Hipchat into account, their presence in corporations seems to extinguish traditional knowledge management tools. When looking at collaboration tools, artificial intelligence also seems to take a major role in the future, by creating something termed as collaborative intelligence tools.
Furthermore, the creation of an intelligent enterprise relies on the usage of tools like these, to promote creative thinking, shared memory among groups or business units, interaction, feedback and crowdsourced quality control as well as peer review of the knowledge provided within AI-assisted collaboration tools used for knowledge management. The first steps towards this kind of knowledge management are already visible. AI-assisted problem-solving groupware such as GitHub is equipped with asynchronous messaging like threads, E-Mail or forums. READ MORE

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