Essential Tips for Customer Support during the Business Remodeling

Remodeling and upgrading your company is not only good on the outside, and it’s necessary sometimes. 95% of most retail environments require minor renovation every five years, and major updates every ten years. While remodeling is taking place, it’s crucial to ensure your organization is still serving customers and bringing in more customers with the help of existing business technology.


Keep in Touch with Customer Online

It’s important to keep in touch with your clients before, during, and after the development. Using the internet and social media platform is an efficient way of integrating customer support into a remodeling business. Even before remodeling begins, start or update your existing mailing list to notify customers of your small business’ exciting new look, and the benefits that the remodel will offer.

  • Continue sending emails outlining the developments of construction as well as inviting opportunities that can help with customer service issues during downtime or offering discounts on products or services.
  • Update your business website with construction information and provide additional ways for customers to get in touch with customer service, especially if your small business is closed at any stage of the remodeling process.

Keep in Touch with the customer in person

Install a prominent sign on the door with remodeling information, a customer service contact number, and a business website. “Excuse the Trouble While We Make Improvements” and “Construction Sale” create a fantastic impression than “Closed for renovations,” which allows some customers to draw conclusions that your small business might be closed for good.

  • Using the remodel as a marketing tool can help you drive sales, even when you are closed during the remodeling phase.
  • Offer a discount on a given item or service during the remodeling to attract customers, maintain a market presence, and continue sales and excellent customer service. READ MORE

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